Terms of Service

It's A Simple Job, operated by AI Foundation Australia (ABN 36 339 516 584). Last updated 2 November 2026.

In short: you exchange money for tokens and use tokens to pay for jobs. One token costs A$1. Everything is priced, invoiced and charged in Australian Dollars (AUD), in whole dollars, with every amount rounded up.

1. About these terms

These terms apply when you use It's A Simple Job to book short-haul couriers, to buy tokens, or to register as a supporter or driver. By using the platform you agree to these terms.

2. How It Works (Our Courier Network)

It's A Simple Job operates a peer-to-peer short-haul courier network connecting South Brisbane to Gold Coast & Coolangatta in 100% Australian Dollars (AUD).

Step 1: Community Supporter & Verified Driver Registration

Visitors first sign in with Google to register as a Community Supporter. Behind the private Supporter Panel (or via the Driver Application), verified supporters can apply to become an authorized courier driver by providing their Australian Driver Licence details, vehicle or bicycle details, base suburb, registered PayID, maximum package dimensions (H × W × L cm) and weight (kg), and custom per-kilometre rates in AUD.

Step 2: Motor Vehicle & Bicycle Courier Service Options

Drivers can offer Motor Vehicle Courier runs (vans, utes, cars for general parcels and freight) and/or Bicycle Courier runs (for lightweight letters, documents, and food deliveries up to 8 kg and 35 × 30 × 40 cm). Customers can choose Auto-Match, Bicycle Courier, or Motor Vehicle Courier when booking.

Step 3: 9:00 AM – 4:00 PM Pickup Window & Live GPS Driver Selection

Customers enter their pickup origin address and delivery destination address, select a pickup time strictly between 9:00 AM and 4:00 PM, and enter their package contents, weight (kg), and dimensions (H × W × L cm). The platform calculates the route distance and ranks available verified drivers closest to the pickup address.

Step 4: Direct Driver PayID Settlement in AUD

When a customer confirms a booking, the job is recorded in the selected driver's console and the customer receives the driver's registered PayID details in Australian Dollars ($ AUD). Customers pay their courier driver directly via PayID and never pay the web app platform for delivery charges.

Step 5: Driver Token Wallet & Distance Tiers

Drivers maintain a Token Wallet ($1.00 AUD per token default price, plus 10% Exclusive GST for Australian customers). When a live booking is dispatched, platform tokens are deducted from the driver's wallet according to the SuperAdmin distance brackets (0–20 km, 21–50 km, 51–100 km, and 101+ km), unless a SuperAdmin Free Hour promotion is active.

3. Tokens

What tokens are

Tokens are how you pay on It's A Simple Job. You exchange money for tokens, then use those tokens to pay for the services and products you book on the platform.

Why we use tokens

Tokens give you more flexible payment options. A job often involves more than one service provider, for example a tradie and a courier, or a crew of several workers. With tokens, a single payment can be distributed to multiple service providers: you pay once, and each provider receives their share for the work they do.

What a token costs

One token costs A$1 (one Australian Dollar) unless we show you a different price.
The price that applies is the one shown in your Token Wallet when you buy.
Tokens are bought and charged in Australian Dollars, wherever you are.

How services and products are priced in tokens

We set the token amount for every service and product sold on the platform, such as hourly trade rates, callout fees, courier distance charges and token packs.
Where a service provider has set their own rate, for example their hourly rate, we convert it to tokens at the token price.
You see the price in tokens and in money before you book.

Whole tokens only

Tokens are always whole numbers. We never use parts of a token. Any calculation that would give a part of a token is rounded up to the next whole token.

Buying and using tokens

You buy tokens in your Token Wallet. Card payments are processed securely by Stripe.
Tokens are added to your wallet once the payment is confirmed.
Your wallet shows the tokens you have available and any tokens held for jobs you have booked.
Tokens can only be used to pay for services and products on It's A Simple Job.

Messages

Signed-in users can send messages to each other from the Messages panel on their Admin Page.
Messages to the superadmin are always free. Replies from the superadmin are free too.
A message to another user costs the number of tokens shown before you send it. The tokens are taken from your Token Wallet when the message is sent.

4. Currency, pricing and rounding

Australian Dollars for everything

All prices, quotes, invoices and payments on It's A Simple Job are in Australian Dollars (AUD). This applies to every customer, wherever they are located.

Whole dollars only, rounded up

We only use whole numbers. Prices, fees, GST, totals, tokens, billable hours and billable distances are all whole numbers. Wherever a calculation would produce a fraction, we round it up to the next whole number. The only exception is the USD conversion described below, which is shown to the cent.

Example: a job estimated at 1½ hours is billed as 2 hours. A courier run of 78.4 km is charged as 79 km. GST of $24.60 is charged as $25.

Your region

We use geolocation (based on your internet connection, or your device's GPS if you allow it) to set your default region. You can change your region at any time in the regional settings at the bottom of the home page.

Australia and New Zealand: prices are shown in Australian Dollars.
All other countries: prices are also shown as an approximate conversion to US Dollars (USD).

USD conversions are for information only

USD amounts are converted from AUD using a currency converter at a daily exchange rate. They show 2 decimal places at most, rounded up to the next cent (for example, $98 AUD may show as ≈ $68.85 USD).
They are a guide only. You are always invoiced and charged in Australian Dollars.
Your bank or card provider converts the AUD charge into your own currency at its own rate and may charge its own fees. The amount on your statement may therefore differ from the USD amount we showed you.

5. Invoices and GST

All invoices are in Australian Dollars (AUD).
Each booking generates a tax invoice that lists the services, the GST and the total in whole Australian Dollars, with the matching number of tokens alongside.
Australian Goods and Services Tax (GST) at 10% is added to the services on your invoice and shown as a separate line. The invoice total includes GST.

6. Refunds

Refund requests must be made in writing, by sending a message to our superadmin (the administrator who manages payments on It's A Simple Job). Use the Messages panel on your Admin Page, or email support@aifoundation.net.au. Messages to the superadmin are free: they never cost tokens or any fee.

This applies to refunds of token purchases and of payments for jobs.
So we can find your payment, please include your docket number (for example IASJ-123456) or the date and amount of your token purchase, your Customer Reference Number (CRN) if you have one, and the reason for your request.
Refunds are calculated and paid in Australian Dollars.

7. Your rights under Australian Consumer Law

Nothing in these terms excludes, restricts or changes any right or remedy you have under the Australian Consumer Law or any other law that cannot be excluded.

8. Privacy Policy

AI Foundation Australia (ABN 36 339 516 584) complies with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Information We Collect: We collect your name, email address, phone number, pickup/delivery addresses, and (for registered courier drivers) Australian Driver Licence details, vehicle/bicycle specifications, GPS location coordinates, and PayID details strictly for courier matching and dispatch.
Licence & Identity Protection: Driver licence numbers are restricted exclusively to verified SuperAdmin compliance checks and are never displayed publicly to customers or other users.
Data Security & Retention: All personal information is transmitted over TLS encryption and protected by role-based access controls (RBAC). You may request access to, correction of, or deletion of your personal data at any time by contacting support@aifoundation.net.au.

9. AI Policy (ISO/IEC 42001)

It's A Simple Job operates in alignment with ISO/IEC 42001 (Artificial Intelligence Management System) governance standards to ensure safe, transparent, accountable, and human-centric AI operations:

Human Oversight & Accountability: All courier driver approvals, revocations, token pricing adjustments, and dispute resolutions require explicit human authorization by SuperAdmin.
Transparency & Fairness: Route distance calculations, GPS proximity ranking, and package capacity matching use deterministic, auditable criteria without hidden algorithmic surcharges.
Safety, Privacy & Data Governance: AI-assisted tools and platform automations operate under strict input validation, Australian Privacy Act data minimization, and continuous risk monitoring in accordance with ISO/IEC 42001 controls.

10. Contact us

Questions about tokens, pricing or an invoice? Call us on 0495 019 791, 24 hours a day, 7 days a week.

Refund requests must be in writing to the superadmin, from the Messages panel on your Admin Page or by email to support@aifoundation.net.au (see section 6). Messages to the superadmin are free.